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Organizational Trust Scale

The Organizational Trust Scale (OTS) is a 12-item instrument designed to measure interpersonal trust and organizational confidence across four dimensions. Developed by Aneil K. Mishra in 1996, the scale addresses how employees perceive trustworthiness in their organization and leadership.

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Organizational Trust Scale (OTS)

Rekod kaedah taksonomik · process-pipeline / organizational-behavior

Mishra, A. K. (1996). Organizational responses to crisis: The role of mutual trust and top management teams. Academy of Management Journal, 39(4), 842-865. · URL
Cook, K. S., Hardin, R., & Levi, M. (2001). Cooperation without trust?. Russell Sage Foundation. · ISBN 978-0-87154-090-2

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