Community Scorecard
The Community Scorecard (CSC) is a participatory social-accountability tool for community-based monitoring of public services, in which both the users and the providers of a service rate its performance and then meet face to face to agree improvements. Developed by CARE in Malawi in the early 2000s and widely disseminated by the World Bank, it operates at the local facility level — a clinic, school, or water point — and is qualitative and dialogue-driven, generating immediate, actionable feedback rather than statistically representative ratings.
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Sumber
- CARE (2013). The Community Score Card (CSC): A Generic Guide for Implementing CARE's CSC Process to Improve Quality of Services. Atlanta: CARE. link ↗
- Singh, J., & Shah, P. (n.d.). Community Score Card Process: A Short Note on the General Methodology for Implementation. Washington, DC: World Bank, Social Development Department. link ↗
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ScholarGate. (2026, June 22). Community Scorecard (Social Accountability). ScholarGate. https://scholargate.app/ms/development-studies/community-scorecard
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