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| Community Scorecard× | Citizen Report Card× | |
|---|---|---|
| Bidang | Development Studies | Development Studies |
| Keluarga | Process / pipeline | Process / pipeline |
| Tahun asal | 2002 | 2002 |
| Pengasas≠ | CARE Malawi (developed within the social accountability movement); disseminated by the World Bank | Samuel Paul and the Public Affairs Centre, Bangalore, India |
| Jenis≠ | Community-based social accountability monitoring tool | Sample-survey-based public-service feedback method |
| Sumber perintis≠ | CARE (2013). The Community Score Card (CSC): A Generic Guide for Implementing CARE's CSC Process to Improve Quality of Services. Atlanta: CARE. link ↗ | Paul, S. (2002). Holding the State to Account: Citizen Monitoring in Action. Bangalore: Books for Change. ISBN: 9788187380474 |
| Alias | CSC, Community Score Card, Community-Based Scorecard, Community Performance Scorecard | CRC, Citizen Report Card Survey, Public Service Report Card, User Satisfaction Report Card |
| Berkaitan | 4 | 4 |
| Ringkasan≠ | The Community Scorecard (CSC) is a participatory social-accountability tool for community-based monitoring of public services, in which both the users and the providers of a service rate its performance and then meet face to face to agree improvements. Developed by CARE in Malawi in the early 2000s and widely disseminated by the World Bank, it operates at the local facility level — a clinic, school, or water point — and is qualitative and dialogue-driven, generating immediate, actionable feedback rather than statistically representative ratings. | The Citizen Report Card (CRC) is a social-accountability method that uses a representative sample survey to gather systematic feedback from the users of public services, producing comparative 'report card' ratings of satisfaction, access, reliability, and corruption. Pioneered by Samuel Paul and the Public Affairs Centre in Bangalore, India, in the mid-1990s, it provides an aggregate, quantitative, citywide or regional measure of service quality — distinguishing it from the local, qualitative Community Scorecard — and uses public dissemination and media advocacy to pressure agencies to improve. |
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