Quebec User Evaluation of Satisfaction with Assistive Technology

The Quebec User Evaluation of Satisfaction with Assistive Technology (QUEST 2.0) is a standardized outcome measure that quantifies how satisfied a user is with an assistive device and with the services surrounding it. Developed by Louise Demers, Rhoda Weiss-Lambrou and Bernadette Ska, the refined 2.0 version comprises twelve items split into a device subscale (eight items, such as comfort, safety, and ease of use) and a services subscale (four items, such as service delivery and follow-up), each rated on a five-point satisfaction scale. Distinctively, QUEST also asks users to identify the three items most important to them, anchoring satisfaction in what the user actually values rather than treating all features as equal.