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Sense-Making Methodology×Wilson Information Behavior Model×
분야Library Information ScienceLibrary Information Science
계열Process / pipelineProcess / pipeline
기원 연도19981999
창시자Brenda DervinTom D. Wilson
유형Methodology and metaphor for studying how people make sense across discontinuityMacro-model of information behaviour from need through seeking to use
원전Dervin, B. (1998). Sense-making theory and practice: an overview of user interests in knowledge seeking and use. Journal of Knowledge Management, 2(2), 36-46. DOI ↗Wilson, T. D. (1999). Models in information behaviour research. Journal of Documentation, 55(3), 249-270. DOI ↗
별칭Dervin Sense-Making, Situation-Gap-Use Model, Sense-Making Approach, Gap-Bridging MethodologyWilson Model of Information Behaviour, Wilson 1981 / 1996 Model, Nested Model of Information Behaviour, Intervening Variables Model
관련33
요약Sense-Making Methodology, developed by Brenda Dervin from the 1970s onward and synthesized in her 1998 overview, is a theory and method for studying how people construct meaning as they move through life and are repeatedly stopped by gaps in their understanding. Its central metaphor pictures a person moving through time-space, halted at a moment of discontinuity (a gap), and building a bridge across it by seeking and using information. Rather than classifying users by demographic traits, Sense-Making asks what situation a person was in, what gap or question they faced, and what help or use they sought — the situation-gap-use triad — elicited through the distinctive Time-Line and Micro-Moment interview. The approach reframes information not as an objective thing transmitted but as a construction people make sense of in context.Tom Wilson's models of information behaviour, first sketched in his 1981 paper 'On user studies and information needs' and revisited in his 1999 'Models in information behaviour research,' provide an overarching map of how information behaviour arises and unfolds. Information need is treated not as a primitive but as something secondary to more basic human needs, emerging from a person-in-context. That need drives information-seeking behaviour, but the path from need to seeking is shaped by intervening variables — psychological, demographic, role-related, environmental and source-related — that act as barriers or enablers, and by activating mechanisms drawn from theories of stress and coping, risk and reward, and self-efficacy. The resulting seeking can take several modes, and information processing and use feed back to alter the original need.
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