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환자 보고 의사소통 척도×환자 역량 강화 도구 (Patient Enablement Instrument)×
분야환자 중심 의료환자 중심 의료
계열Process / pipelineProcess / pipeline
기원 연도20091998
창시자Marianne Haskard Zolnierek, Roxane DimateoJ. G. Howie
유형Patient-reportedPatient-reported
원전Haskard Zolnierek, K. B., & DiMatteo, M. R. (2009). Physician communication and patient adherence to treatment: a meta-analysis. Medical Care, 47(8), 826-834. DOI ↗Howie, J. G., Heaney, D. J., Maxwell, M., & Zwanenberg, D. (1998). A comparison of a Patient Enablement Instrument (PEI) against two other consultations outcome measures. British Journal of General Practice, 48(427), 1211-1216. link ↗
별칭PRCS Clinician Communication, Communication Quality ScalePEI, Patient Enablement Score
관련44
요약The Patient-Reported Communication Scale (PRCS) is a brief, validated instrument that measures patients' perceptions of clinician communication quality in healthcare encounters. Developed through meta-analytic research by Haskard Zolnierek and DiMatteo, the PRCS assesses key dimensions of effective patient-clinician communication: clarity of explanations, listening, showing respect and empathy, and addressing patient concerns. The scale is used to evaluate clinician communication competence, identify training needs, and correlate communication quality with patient adherence, satisfaction, and health outcomes.The Patient Enablement Instrument (PEI) is a brief, validated six-item questionnaire that measures the degree to which a clinical consultation leaves the patient feeling more capable of understanding and managing their health condition. Developed by Howie and colleagues in 1998, the PEI assesses whether the consultation helped the patient understand their problem, cope with their illness, and manage their health more effectively. The scale captures the empowering effect of good clinical practice and is widely used in general practice research, quality improvement, and studies evaluating patient-centered and collaborative consultation styles.
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