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| Scala di Percezione dell'Overturismo× | Scala di Soddisfazione del Turista× | |
|---|---|---|
| Campo | Gestione del turismo | Gestione del turismo |
| Famiglia | Process / pipeline | Process / pipeline |
| Anno di origine≠ | 1986 | 1990s |
| Ideatore≠ | Shelby, B.; Andereck, K. L. | Multiple authors (composite instrument) |
| Tipo | Self-report questionnaire | Self-report questionnaire |
| Fonte seminale≠ | Shelby, B., & Heberlein, T. A. (1986). Carrying capacity in recreation settings. University of Oregon Press. Also see: Journal of Leisure Research, 21(4), 318-339. link ↗ | Akama, J. S., & Kieti, D. M. (1996). Tourism and socio-economic change in a Kenyan coastal community. Journal of Tourism Studies, 7(2), 45-61. link ↗ |
| Alias≠ | OPS, Tourism Congestion Scale, Crowding Perception Scale | TSS |
| Correlati | 5 | 5 |
| Sintesi≠ | The Overtourism Perception Scale (OPS) measures residents' and visitors' concerns about excessive tourism, measuring crowding, environmental degradation, cultural erosion, infrastructure strain, and resulting experience quality diminishment. Rooted in carrying capacity theory (Shelby & Heberlein, 1986) and resident impact perception research (Andereck et al., 2005), the OPS operationalizes overtourism as a multifaceted phenomenon affecting both visitor experience satisfaction and community wellbeing. Overtourism is increasingly critical for destination sustainability; the OPS enables monitoring of perception trends and targeting of mitigation strategies (visitor dispersal, infrastructure investment, capacity management) before crises (resident backlash, environmental damage, reputation loss) occur. | The Tourist Satisfaction Scale (TSS) measures overall and domain-specific satisfaction of visitors to a destination or tourism facility. Developed across multiple research streams in the 1990s-2000s, it quantifies how well tourism experiences meet visitor expectations across accommodation, attractions, service quality, and value. Essential for destination marketing organizations and hospitality managers seeking systematic feedback on visitor experiences and competitive benchmarking. |
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