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| Ukuran Kinerja Balanced Scorecard× | Skala Integrasi Rantai Pasok× | |
|---|---|---|
| Bidang | Manajemen Strategis | Manajemen Strategis |
| Keluarga | Process / pipeline | Process / pipeline |
| Tahun asal≠ | 1992 | 2010 |
| Pencetus≠ | Robert S. Kaplan and David P. Norton | Flynn, Huo, and Zhao |
| Tipe≠ | Organizational performance measurement and management system | Organizational self-report questionnaire |
| Sumber perintis≠ | Kaplan, R. S., & Norton, D. P. (1992). The balanced scorecard: Measures that drive performance. Harvard Business Review, 70(1), 71–79. link ↗ | Flynn, B. B., Huo, B., & Zhao, X. (2010). The impact of supply chain integration on performance: A contingency and configuration approach. Journal of Operations Management, 28(1), 58–71. DOI ↗ |
| Alias≠ | BSC, Balanced Scorecard Framework, Kaplan-Norton Scorecard | SCI Scale, Supply Chain Collaboration Scale |
| Terkait | 5 | 5 |
| Ringkasan≠ | The Balanced Scorecard (BSC) is a strategic management system that translates organizational strategy into a coherent set of performance measures across four perspectives: Financial, Customer, Internal Process, and Learning and Growth. Developed by Kaplan and Norton (1992) in Harvard Business Review, the BSC addresses a fundamental management gap: most organizations measure what is easy to measure (financial results) while neglecting what drives results (customer satisfaction, operational efficiency, employee capability). By balancing financial outcomes with non-financial drivers, the BSC enables organizations to understand and manage strategy execution, identify causal relationships between performance drivers, and align organizational actions with strategic objectives. | Supply Chain Integration (SCI) refers to an organization's capacity to seamlessly coordinate and align processes, information, and incentives across internal functions and with external suppliers and customers. Flynn et al. (2010) operationalized SCI into three complementary dimensions in the Journal of Operations Management: internal integration (coordination across departments), supplier integration (collaboration with upstream partners), and customer integration (collaboration with downstream partners). Organizations with high SCI reduce costs through process alignment, improve quality through shared information, and accelerate time-to-market through coordinated innovation. This scale has become foundational in supply chain management research and practice. |
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