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ऑनलाइन ट्रस्ट स्केल×सामाजिक मीडिया सहभागिता पैमाना×
क्षेत्रसूचना प्रणालियाँसूचना प्रणालियाँ
परिवारProcess / pipelineProcess / pipeline
उद्भव वर्ष20002011
प्रवर्तकWalker & Johnson; Jarvenpaa et al.Hollebeek; Zhang & Zhu
प्रकारLikert-scale trust measureLikert-scale engagement measure
मौलिक स्रोतWalker, D., & Johnson, R. (2006). Why consumers use online and visit physical stores. Journal of Retailing and Consumer Services, 13(2), 143-151. link ↗Zhang, X., & Zhu, F. (2012). Product reviews, information richness, and consumer purchasing behavior. Journal of Management Information Systems, 29(2), 7-36. link ↗
उपनामConsumer Trust, Web TrustSocial Media Engagement, SME Scale
संबंधित44
सारांशThe Online Trust Scale measures consumer confidence and belief in online platforms (e-commerce websites, digital services, social platforms). Developed by researchers including Jarvenpaa, Tractinsky, and Vitale (2000) and Walker and Johnson (2006), this scale captures dimensions of perceived security, vendor reliability, privacy protection, and transaction confidence. Online trust is a critical antecedent to behavioral intention and actual purchase/usage in digital commerce contexts.The Social Media Engagement Scale measures the intensity and quality of user participation and interaction with social media platforms and content. Developed by researchers including Hollebeek (2011) and informed by work on consumer engagement (Zhang & Zhu, 2012), the scale captures cognitive, emotional, and behavioral dimensions of how users interact with social platforms, brands, and online communities.
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  3. PUBLISHED

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ScholarGateविधियों की तुलना करें: Online Trust Scale · Social Media Engagement Scale. 2026-06-20 को यहाँ से प्राप्त https://scholargate.app/hi/compare