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Citizen Report Card/Evidence
Method evidence record

Citizen Report Card

The Citizen Report Card (CRC) is a social-accountability method that uses a representative sample survey to gather systematic feedback from the users of public services, producing comparative 'report card' ratings of satisfaction, access, reliability, and corruption. Pioneered by Samuel Paul and the Public Affairs Centre in Bangalore, India, in the mid-1990s, it provides an aggregate, quantitative, citywide or regional measure of service quality — distinguishing it from the local, qualitative Community Scorecard — and uses public dissemination and media advocacy to pressure agencies to improve.

Sources recorded, not reviewed

Source record

Citations copied verbatim from the method’s source record. No claim-level verification is inferred from them.

Citizen Report Card (CRC)
Taxonomic method record · process-pipeline / development-studies
  • Paul, S. (2002). Holding the State to Account: Citizen Monitoring in Action. Bangalore: Books for Change. · ISBN 9788187380474
  • Asian Development Bank & Public Affairs Centre (2007). Improving Local Governance and Pro-Poor Service Delivery: Citizen Report Card Learning. Manila: Asian Development Bank. · URL
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Curated claims

Claims persisted in the evidence ledger, each with its own assessment.

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Related methods

Generated from the method graph and shown as machine-suggested relations — no evidence claim is inferred.

Taxonomic bucketCommunity Scorecardmachine-suggested · Relational suggestion, not evidence.Same method familyKnowledge, Attitudes and Practices Surveymachine-suggested · Relational suggestion, not evidence.Same method familyParticipatory Poverty Assessmentmachine-suggested · Relational suggestion, not evidence.Taxonomic bucketSocial Auditmachine-suggested · Relational suggestion, not evidence.

Evidence status

Sources recorded, not reviewed

Bibliographic sources are present. Claim-level evidence review has not been performed.

Sources

2 recorded citations, copied from the method source record.

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