Citizen Report Card
The Citizen Report Card (CRC) is a social-accountability method that uses a representative sample survey to gather systematic feedback from the users of public services, producing comparative 'report card' ratings of satisfaction, access, reliability, and corruption. Pioneered by Samuel Paul and the Public Affairs Centre in Bangalore, India, in the mid-1990s, it provides an aggregate, quantitative, citywide or regional measure of service quality — distinguishing it from the local, qualitative Community Scorecard — and uses public dissemination and media advocacy to pressure agencies to improve.
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Sources
- Paul, S. (2002). Holding the State to Account: Citizen Monitoring in Action. Bangalore: Books for Change. ISBN: 9788187380474
- Asian Development Bank & Public Affairs Centre (2007). Improving Local Governance and Pro-Poor Service Delivery: Citizen Report Card Learning. Manila: Asian Development Bank. link ↗
How to cite this page
ScholarGate. (2026, June 22). Citizen Report Card (CRC). ScholarGate. https://scholargate.app/en/development-studies/citizen-report-card
Which method?
Set this method beside its closest kin and read them side by side — the library lays the books on the table; the choice is yours.
- Community ScorecardDevelopment Studies↔ compare
- Knowledge, Attitudes and Practices SurveyDevelopment Studies↔ compare
- Participatory Poverty AssessmentDevelopment Studies↔ compare
- Social AuditDevelopment Studies↔ compare