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Questionari d'Experiència del Pacient de Picker×Escala de Comunicació Informada pel Pacient×
CampAtenció centrada en el pacientAtenció centrada en el pacient
FamíliaProcess / pipelineProcess / pipeline
Any d'origen20022009
Autor originalPicker InstituteMarianne Haskard Zolnierek, Roxane Dimateo
TipusPatient-reportedPatient-reported
Font seminalJenkinson, C., Coulter, A., Bruster, S., Richards, N., & Chandola, T. (2002). Patients' experiences and satisfaction with health care: results of a questionnaire study of specific aspects of care. British Medical Journal, 324(7329), 860-864. DOI ↗Haskard Zolnierek, K. B., & DiMatteo, M. R. (2009). Physician communication and patient adherence to treatment: a meta-analysis. Medical Care, 47(8), 826-834. DOI ↗
ÀliesPicker PPE, Picker Institute SurveyPRCS Clinician Communication, Communication Quality Scale
Relacionats44
ResumThe Picker Patient Experience Questionnaire is a comprehensive, validated instrument developed by the Picker Institute to measure the quality of the patient experience across multiple dimensions of healthcare delivery. Administered post-discharge or post-encounter, it assesses ten domains of patient-centered care: respect and dignity, information and communication, emotional support, involvement in decisions, continuity of care, coordination, access, physical comfort, emotional needs, and overall experience. The Picker questionnaire has become a standard measure in health systems internationally for evaluating and improving patient experience and has been used extensively in both inpatient and outpatient settings.The Patient-Reported Communication Scale (PRCS) is a brief, validated instrument that measures patients' perceptions of clinician communication quality in healthcare encounters. Developed through meta-analytic research by Haskard Zolnierek and DiMatteo, the PRCS assesses key dimensions of effective patient-clinician communication: clarity of explanations, listening, showing respect and empathy, and addressing patient concerns. The scale is used to evaluate clinician communication competence, identify training needs, and correlate communication quality with patient adherence, satisfaction, and health outcomes.
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ScholarGateCompara mètodes: Picker Patient Experience Questionnaire · PRCS. Recuperat el 2026-06-19 de https://scholargate.app/ca/compare