পদ্ধতির তুলনা করুন
নির্বাচিত পদ্ধতিগুলো পাশাপাশি পর্যালোচনা করুন; যে সারিগুলোয় পার্থক্য আছে সেগুলো চিহ্নিত করা হয়।
| পর্যটকদের সন্তুষ্টি পরিমাপক× | হোটেল পরিষেবা গুণমান স্কেল× | |
|---|---|---|
| ক্ষেত্র | পর্যটন ব্যবস্থাপনা | পর্যটন ব্যবস্থাপনা |
| পরিবার | Process / pipeline | Process / pipeline |
| উদ্ভবের বছর≠ | 1990s | 2003 |
| প্রবর্তক≠ | Multiple authors (composite instrument) | Getty, J. M., & Getty, R. L. |
| ধরন≠ | Self-report questionnaire | Self-report questionnaire / Expectancy-disconfirmation scale |
| মৌলিক উৎস≠ | Akama, J. S., & Kieti, D. M. (1996). Tourism and socio-economic change in a Kenyan coastal community. Journal of Tourism Studies, 7(2), 45-61. link ↗ | Getty, J. M., & Getty, R. L. (2003). Lodging quality index (LQI): Assessing Expectations and Perceptions of Lodging Quality. Cornell Hotel and Restaurant Administration Quarterly, 44(2), 33-46. link ↗ |
| অপর নাম≠ | TSS | HSQS, Lodging Quality Index, LQI |
| সম্পর্কিত | 5 | 5 |
| সারসংক্ষেপ≠ | The Tourist Satisfaction Scale (TSS) measures overall and domain-specific satisfaction of visitors to a destination or tourism facility. Developed across multiple research streams in the 1990s-2000s, it quantifies how well tourism experiences meet visitor expectations across accommodation, attractions, service quality, and value. Essential for destination marketing organizations and hospitality managers seeking systematic feedback on visitor experiences and competitive benchmarking. | The Hotel Service Quality Scale (HSQS), including the Lodging Quality Index (LQI) developed by Getty & Getty (2003), measures guest perceptions of hotel service quality across multiple dimensions (room comfort, staff responsiveness, facilities, value). Using expectancy-disconfirmation theory, it captures not only perceived quality but the gap between expectations and reality, enabling precise diagnosis of service strengths and improvement priorities. Essential for hospitality managers seeking competitive positioning through service excellence and for franchisees maintaining brand standards. |
| ScholarGateডেটাসেট ↗ |
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