方法证据记录
Citizen Report Card
The Citizen Report Card (CRC) is a social-accountability method that uses a representative sample survey to gather systematic feedback from the users of public services, producing comparative 'report card' ratings of satisfaction, access, reliability, and corruption. Pioneered by Samuel Paul and the Public Affairs Centre in Bangalore, India, in the mid-1990s, it provides an aggregate, quantitative, citywide or regional measure of service quality — distinguishing it from the local, qualitative Community Scorecard — and uses public dissemination and media advocacy to pressure agencies to improve.
源记录
引文逐字复制自方法源记录。这些引文不代表任何层级的验证。
Citizen Report Card (CRC)
分类方法记录 · process-pipeline / development-studies
- Paul, S. (2002). Holding the State to Account: Citizen Monitoring in Action. Bangalore: Books for Change. · ISBN 9788187380474
- Asian Development Bank & Public Affairs Centre (2007). Improving Local Governance and Pro-Poor Service Delivery: Citizen Report Card Learning. Manila: Asian Development Bank. · URL
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