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Process / pipelineInformation behavior / constructivist user studies

Sense-Making Methodology

Sense-Making Methodology, developed by Brenda Dervin from the 1970s onward and synthesized in her 1998 overview, is a theory and method for studying how people construct meaning as they move through life and are repeatedly stopped by gaps in their understanding. Its central metaphor pictures a person moving through time-space, halted at a moment of discontinuity (a gap), and building a bridge across it by seeking and using information. Rather than classifying users by demographic traits, Sense-Making asks what situation a person was in, what gap or question they faced, and what help or use they sought — the situation-gap-use triad — elicited through the distinctive Time-Line and Micro-Moment interview. The approach reframes information not as an objective thing transmitted but as a construction people make sense of in context.

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Vyanzo

  1. Dervin, B. (1998). Sense-making theory and practice: an overview of user interests in knowledge seeking and use. Journal of Knowledge Management, 2(2), 36-46. DOI: 10.1108/13673279810249369

Jinsi ya kunukuu ukurasa huu

ScholarGate. (2026, June 23). Sense-Making Methodology (Dervin's Situation-Gap-Use Metaphor and Micro-Moment Time-Line Interview). ScholarGate. https://scholargate.app/sw/library-information-science/sense-making-methodology

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ScholarGateSense-Making Methodology (Sense-Making Methodology (Dervin's Situation-Gap-Use Metaphor and Micro-Moment Time-Line Interview)). Imepatikana 2026-06-24 kutoka https://scholargate.app/sw/library-information-science/sense-making-methodology · Seti ya data: https://doi.org/10.5281/zenodo.20539026