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Net Promoter Score/Ushahidi
Rekodi ya ushahidi wa mbinu

Net Promoter Score

Net Promoter Score (NPS) is a customer loyalty and satisfaction metric developed by Fred Reichheld in 2003, measured through a single question: How likely is it that you would recommend our company/product/service to a friend or colleague? The metric categorizes respondents into promoters, passives, and detractors, providing a straightforward indicator of customer advocacy and business growth potential.

Sources recorded, not reviewed

Rekodi ya chanzo

Nukuu zimehamishwa kwa uhalisi kutoka kwa rekodi ya chanzo cha mbinu. Hakuna uthibitisho wa kiwango cha dai unaodokezwa kutoka kwao.

Net Promoter Score
Rekodi ya mbinu ya kiajenda · process-pipeline / marketing
  • Reichheld, F. F. (2003). The One Number You Need to Grow. Harvard Business Review, 81(12), 46-54. · URL
  • Reichheld, F. F. (2006). The Ultimate Question: Driving Good Profits and True Growth. Harvard Business School Press. · ISBN 978-1591397298
  • Keiningham, T. L., Cooil, B., Aksoy, L., & Andreassen, T. W. (2007). A Longitudinal Examination of Net Promoter and Firm Financial Performance. Journal of Marketing Research, 44(3), 468-482. · URL
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Same method familyAdvertising Effectiveness Studymachine-suggested · Relational suggestion, not evidence.Same method familyBrand Equity Measurementmachine-suggested · Relational suggestion, not evidence.Same method familyCustomer Journey Mappingmachine-suggested · Relational suggestion, not evidence.Same method familyCustomer Lifetime Valuemachine-suggested · Relational suggestion, not evidence.

Hali ya ushahidi

Sources recorded, not reviewed

Bibliographic sources are present. Claim-level evidence review has not been performed.

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