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	Övertourismuppfattningsskala	Skala för Turistnöjdhet
Ämnesområde	Turismledning	Turismledning
Familj	Process / pipeline	Process / pipeline
Ursprungsår	1986	1990s
Upphovsperson	Shelby, B.; Andereck, K. L.	Multiple authors (composite instrument)
Typ	Self-report questionnaire	Self-report questionnaire
Ursprungskälla	Shelby, B., & Heberlein, T. A. (1986). Carrying capacity in recreation settings. University of Oregon Press. Also see: Journal of Leisure Research, 21(4), 318-339.	Akama, J. S., & Kieti, D. M. (1996). Tourism and socio-economic change in a Kenyan coastal community. Journal of Tourism Studies, 7(2), 45-61.
Alias	OPS, Tourism Congestion Scale, Crowding Perception Scale	TSS
Närliggande	5	5
Sammanfattning	The Overtourism Perception Scale (OPS) measures residents' and visitors' concerns about excessive tourism, measuring crowding, environmental degradation, cultural erosion, infrastructure strain, and resulting experience quality diminishment. Rooted in carrying capacity theory (Shelby & Heberlein, 1986) and resident impact perception research (Andereck et al., 2005), the OPS operationalizes overtourism as a multifaceted phenomenon affecting both visitor experience satisfaction and community wellbeing. Overtourism is increasingly critical for destination sustainability; the OPS enables monitoring of perception trends and targeting of mitigation strategies (visitor dispersal, infrastructure investment, capacity management) before crises (resident backlash, environmental damage, reputation loss) occur.	The Tourist Satisfaction Scale (TSS) measures overall and domain-specific satisfaction of visitors to a destination or tourism facility. Developed across multiple research streams in the 1990s-2000s, it quantifies how well tourism experiences meet visitor expectations across accommodation, attractions, service quality, and value. Essential for destination marketing organizations and hospitality managers seeking systematic feedback on visitor experiences and competitive benchmarking.