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Skala för onlineförtroende×Social Media Engagement Scale×
ÄmnesområdeInformationssystemInformationssystem
FamiljProcess / pipelineProcess / pipeline
Ursprungsår20002011
UpphovspersonWalker & Johnson; Jarvenpaa et al.Hollebeek; Zhang & Zhu
TypLikert-scale trust measureLikert-scale engagement measure
UrsprungskällaWalker, D., & Johnson, R. (2006). Why consumers use online and visit physical stores. Journal of Retailing and Consumer Services, 13(2), 143-151. link ↗Zhang, X., & Zhu, F. (2012). Product reviews, information richness, and consumer purchasing behavior. Journal of Management Information Systems, 29(2), 7-36. link ↗
AliasConsumer Trust, Web TrustSocial Media Engagement, SME Scale
Närliggande44
SammanfattningThe Online Trust Scale measures consumer confidence and belief in online platforms (e-commerce websites, digital services, social platforms). Developed by researchers including Jarvenpaa, Tractinsky, and Vitale (2000) and Walker and Johnson (2006), this scale captures dimensions of perceived security, vendor reliability, privacy protection, and transaction confidence. Online trust is a critical antecedent to behavioral intention and actual purchase/usage in digital commerce contexts.The Social Media Engagement Scale measures the intensity and quality of user participation and interaction with social media platforms and content. Developed by researchers including Hollebeek (2011) and informed by work on consumer engagement (Zhang & Zhu, 2012), the scale captures cognitive, emotional, and behavioral dimensions of how users interact with social platforms, brands, and online communities.
ScholarGateDatamängd
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  1. v1
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  3. PUBLISHED

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ScholarGateJämför metoder: Online Trust Scale · Social Media Engagement Scale. Hämtad 2026-06-20 från https://scholargate.app/sv/compare