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ОбластьИнформационные системыИнформационные системы
СемействоProcess / pipelineProcess / pipeline
Год появления20002011
Автор методаWalker & Johnson; Jarvenpaa et al.Hollebeek; Zhang & Zhu
ТипLikert-scale trust measureLikert-scale engagement measure
Основополагающий источникWalker, D., & Johnson, R. (2006). Why consumers use online and visit physical stores. Journal of Retailing and Consumer Services, 13(2), 143-151. link ↗Zhang, X., & Zhu, F. (2012). Product reviews, information richness, and consumer purchasing behavior. Journal of Management Information Systems, 29(2), 7-36. link ↗
Другие названияConsumer Trust, Web TrustSocial Media Engagement, SME Scale
Связанные44
СводкаThe Online Trust Scale measures consumer confidence and belief in online platforms (e-commerce websites, digital services, social platforms). Developed by researchers including Jarvenpaa, Tractinsky, and Vitale (2000) and Walker and Johnson (2006), this scale captures dimensions of perceived security, vendor reliability, privacy protection, and transaction confidence. Online trust is a critical antecedent to behavioral intention and actual purchase/usage in digital commerce contexts.The Social Media Engagement Scale measures the intensity and quality of user participation and interaction with social media platforms and content. Developed by researchers including Hollebeek (2011) and informed by work on consumer engagement (Zhang & Zhu, 2012), the scale captures cognitive, emotional, and behavioral dimensions of how users interact with social platforms, brands, and online communities.
ScholarGateНабор данных
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  2. 2 Источники
  3. PUBLISHED
  1. v1
  2. 2 Источники
  3. PUBLISHED

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ScholarGateСравнение методов: Online Trust Scale · Social Media Engagement Scale. Получено 2026-06-20 из https://scholargate.app/ru/compare