Comparar métodos

	Citizen's Charter Evaluation	Transparency Index
Área	Public Administration	Public Administration
Família	Process / pipeline	Process / pipeline
Ano de origem	1991	2006
Autor original	UK Citizen's Charter programme / OECD service-charter practice	Transparency International / International Budget Partnership
Tipo	Evaluation framework	Composite governance index
Fonte seminal	OECD. Public governance, service delivery and citizen-centred public administration resources. OECD, Paris.	Transparency International. Anti-corruption and transparency measurement resources. Transparency International, Berlin.
Outros nomes	Service Charter Evaluation, Citizen Charter Assessment, Public Service Standards Evaluation, Service Commitment Review	Government Transparency Index, Openness Index, Fiscal Transparency Index, Disclosure Index
Relacionados	4	4
Resumo	A citizen's charter is a public statement of the service standards that citizens are entitled to expect from a public organisation — waiting times, response times, accuracy, courtesy and avenues of redress. Citizen's charter evaluation assesses whether an organisation actually meets the commitments it has published, by operationalising each standard, measuring real performance, and comparing performance against the promised threshold. Originating in the UK's 1991 Citizen's Charter programme and now embedded in OECD service-delivery and citizen-centred public-administration practice, charter evaluation turns service promises into accountable, measurable obligations.	A transparency index is a composite measure that scores how openly a government discloses its decisions, finances and operations to citizens. By coding observable indicators — whether budget documents are published, whether access-to-information laws exist and are honoured, whether procurement and asset declarations are public — and aggregating them into a single normalised score, the index makes an abstract governance value comparable across jurisdictions and over time. Prominent operational examples include Transparency International's body of openness measures and the International Budget Partnership's Open Budget Index. Such indices anchor advocacy, conditionality and reform monitoring.