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Skala Zaufania Internetowego×Skala zaangażowania w mediach społecznościowych×
DziedzinaSystemy informacyjneSystemy informacyjne
RodzinaProcess / pipelineProcess / pipeline
Rok powstania20002011
TwórcaWalker & Johnson; Jarvenpaa et al.Hollebeek; Zhang & Zhu
TypLikert-scale trust measureLikert-scale engagement measure
Źródło pierwotneWalker, D., & Johnson, R. (2006). Why consumers use online and visit physical stores. Journal of Retailing and Consumer Services, 13(2), 143-151. link ↗Zhang, X., & Zhu, F. (2012). Product reviews, information richness, and consumer purchasing behavior. Journal of Management Information Systems, 29(2), 7-36. link ↗
Inne nazwyConsumer Trust, Web TrustSocial Media Engagement, SME Scale
Pokrewne44
PodsumowanieThe Online Trust Scale measures consumer confidence and belief in online platforms (e-commerce websites, digital services, social platforms). Developed by researchers including Jarvenpaa, Tractinsky, and Vitale (2000) and Walker and Johnson (2006), this scale captures dimensions of perceived security, vendor reliability, privacy protection, and transaction confidence. Online trust is a critical antecedent to behavioral intention and actual purchase/usage in digital commerce contexts.The Social Media Engagement Scale measures the intensity and quality of user participation and interaction with social media platforms and content. Developed by researchers including Hollebeek (2011) and informed by work on consumer engagement (Zhang & Zhu, 2012), the scale captures cognitive, emotional, and behavioral dimensions of how users interact with social platforms, brands, and online communities.
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  3. PUBLISHED

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ScholarGatePorównaj metody: Online Trust Scale · Social Media Engagement Scale. Pobrano 2026-06-20 z https://scholargate.app/pl/compare