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Schaal voor Online Vertrouwen×Social Media Engagement Scale×
VakgebiedInformatiesystemenInformatiesystemen
FamilieProcess / pipelineProcess / pipeline
Jaar van ontstaan20002011
GrondleggerWalker & Johnson; Jarvenpaa et al.Hollebeek; Zhang & Zhu
TypeLikert-scale trust measureLikert-scale engagement measure
Oorspronkelijke bronWalker, D., & Johnson, R. (2006). Why consumers use online and visit physical stores. Journal of Retailing and Consumer Services, 13(2), 143-151. link ↗Zhang, X., & Zhu, F. (2012). Product reviews, information richness, and consumer purchasing behavior. Journal of Management Information Systems, 29(2), 7-36. link ↗
AliassenConsumer Trust, Web TrustSocial Media Engagement, SME Scale
Verwant44
SamenvattingThe Online Trust Scale measures consumer confidence and belief in online platforms (e-commerce websites, digital services, social platforms). Developed by researchers including Jarvenpaa, Tractinsky, and Vitale (2000) and Walker and Johnson (2006), this scale captures dimensions of perceived security, vendor reliability, privacy protection, and transaction confidence. Online trust is a critical antecedent to behavioral intention and actual purchase/usage in digital commerce contexts.The Social Media Engagement Scale measures the intensity and quality of user participation and interaction with social media platforms and content. Developed by researchers including Hollebeek (2011) and informed by work on consumer engagement (Zhang & Zhu, 2012), the scale captures cognitive, emotional, and behavioral dimensions of how users interact with social platforms, brands, and online communities.
ScholarGateGegevensset
  1. v1
  2. 2 Bronnen
  3. PUBLISHED
  1. v1
  2. 2 Bronnen
  3. PUBLISHED

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ScholarGateMethoden vergelijken: Online Trust Scale · Social Media Engagement Scale. Geraadpleegd op 2026-06-20 via https://scholargate.app/nl/compare