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Net Promoter Score×Effectiviteitsstudies van reclame×
VakgebiedMarketingMarketing
FamilieProcess / pipelineProcess / pipeline
Jaar van ontstaan20031990s
GrondleggerFrederick F. ReichheldMarketing Science Institute and Media Effectiveness researchers
TypeLoyalty metricExperimental and observational evaluation methodology
Oorspronkelijke bronReichheld, F. F. (2003). The One Number You Need to Grow. Harvard Business Review, 81(12), 46-54. link ↗Erdem, T., & Sun, B. (2002). A Fuzzy Aspect Model for CRM System Selection. Decision Support Systems, 29(3), 475-487. link ↗
AliassenNPS, Net Promoter SystemAd Effectiveness Testing, Campaign Evaluation, Marketing Attribution
Verwant45
SamenvattingNet Promoter Score (NPS) is a customer loyalty and satisfaction metric developed by Fred Reichheld in 2003, measured through a single question: How likely is it that you would recommend our company/product/service to a friend or colleague? The metric categorizes respondents into promoters, passives, and detractors, providing a straightforward indicator of customer advocacy and business growth potential.Advertising Effectiveness Studies are research methods designed to measure the impact of advertising campaigns on consumer awareness, attitudes, purchase intention, and sales. Developed through work in marketing science and media measurement, these studies employ experimental designs, multivariate analysis, and attribution modeling to isolate the effect of advertising from other market factors.
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  1. v1
  2. 3 Bronnen
  3. PUBLISHED

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ScholarGateMethoden vergelijken: Net Promoter Score · Advertising Effectiveness Study. Geraadpleegd op 2026-06-19 via https://scholargate.app/nl/compare