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| Teori Queuing dalam Penjagaan Kesihatan× | Perubatan Lean× | |
|---|---|---|
| Bidang | Pengurusan Penjagaan Kesihatan | Pengurusan Penjagaan Kesihatan |
| Keluarga | Process / pipeline | Process / pipeline |
| Tahun asal≠ | 1909 | 1988 |
| Pengasas≠ | Agner Krarup Erlang | Taiichi Ohno, Toyota Production System |
| Jenis≠ | Stochastic modeling and optimization technique | Continuous improvement methodology |
| Sumber perintis≠ | Erlang, A. K. (1909). The theory of probabilities and telephone conversations. Nyt Tidsskrift for Matematik, 20(B), 33–39. link ↗ | Ohno, T. (1988). Toyota Production System: Beyond Large-Scale Production. Productivity Press. link ↗ |
| Alias | Healthcare Queuing, Queue Management Healthcare | Lean Healthcare Management, Healthcare Lean |
| Berkaitan | 5 | 5 |
| Ringkasan≠ | Queuing theory is a mathematical discipline that models waiting lines, service capacity, and customer (patient) flow. Developed initially by Agner Erlang for telecommunications in 1909, it has been extensively applied to healthcare to analyze and optimize emergency departments, outpatient clinics, surgical suites, and diagnostic service centers. | Lean is a management philosophy that emerged from the Toyota Production System, focused on maximizing patient value while minimizing waste. Applied to healthcare, Lean uses systematic methods to identify and eliminate non-value-added activities, reduce wait times, and improve the quality of patient care. |
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