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| Nilai Seumur Hidup Pelanggan× | Pengukuran Ekuitas Merek× | |
|---|---|---|
| Bidang | Pemasaran | Pemasaran |
| Keluarga | Process / pipeline | Process / pipeline |
| Tahun asal≠ | 1996 | 1991 |
| Pencetus≠ | Robert Blattberg and John Deighton | David A. Aaker |
| Tipe≠ | Financial modeling methodology | Measurement framework |
| Sumber perintis≠ | Blattberg, R. C., Getz, G., & Thomas, J. S. (2001). Customer Equity: Building and Managing Relationships as Assets. Harvard Business School Press. ISBN: 978-0875847191 | Aaker, D. A. (1991). Managing Brand Equity. Free Press. ISBN: 978-0029001110 |
| Alias≠ | CLV, LTV, Customer Value | Brand Valuation, Brand Strength Assessment |
| Terkait | 5 | 5 |
| Ringkasan≠ | Customer Lifetime Value (CLV) is a financial metric that quantifies the total profit a company expects to generate from its relationship with a customer over the entire duration of that relationship. Developed through work by Blattberg, Getz, and Thomas in the 1990s-2000s, CLV integrates acquisition costs, purchase behavior, retention rates, and margin information to estimate the net present value of each customer. | Brand Equity Measurement is a comprehensive framework developed by David Aaker in 1991 for quantifying and assessing the value that a brand name adds to a product or service. It provides organizations with methods to understand how consumers perceive their brand across multiple dimensions, enabling better strategic decision-making and resource allocation. |
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