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| Pengukuran Ekuitas Merek× | Skor Promotor Bersih× | |
|---|---|---|
| Bidang | Pemasaran | Pemasaran |
| Keluarga | Process / pipeline | Process / pipeline |
| Tahun asal≠ | 1991 | 2003 |
| Pencetus≠ | David A. Aaker | Frederick F. Reichheld |
| Tipe≠ | Measurement framework | Loyalty metric |
| Sumber perintis≠ | Aaker, D. A. (1991). Managing Brand Equity. Free Press. ISBN: 978-0029001110 | Reichheld, F. F. (2003). The One Number You Need to Grow. Harvard Business Review, 81(12), 46-54. link ↗ |
| Alias | Brand Valuation, Brand Strength Assessment | NPS, Net Promoter System |
| Terkait≠ | 5 | 4 |
| Ringkasan≠ | Brand Equity Measurement is a comprehensive framework developed by David Aaker in 1991 for quantifying and assessing the value that a brand name adds to a product or service. It provides organizations with methods to understand how consumers perceive their brand across multiple dimensions, enabling better strategic decision-making and resource allocation. | Net Promoter Score (NPS) is a customer loyalty and satisfaction metric developed by Fred Reichheld in 2003, measured through a single question: How likely is it that you would recommend our company/product/service to a friend or colleague? The metric categorizes respondents into promoters, passives, and detractors, providing a straightforward indicator of customer advocacy and business growth potential. |
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