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Six Sigma in Healthcare×स्वास्थ्य सेवा में संतुलित स्कोरकार्ड×
क्षेत्रस्वास्थ्य सेवा प्रबंधनस्वास्थ्य सेवा प्रबंधन
परिवारProcess / pipelineProcess / pipeline
उद्भव वर्ष19861992
प्रवर्तकMotorola, Bill Smith, Mikel HarryRobert Kaplan, David Norton
प्रकारStatistical quality improvement methodologyStrategic planning and management framework
मौलिक स्रोतHarry, M. J., & Schroeder, R. (2000). Six Sigma: The Breakthrough Management Strategy. Currency. ISBN: 9780385494015Kaplan, R. S., & Norton, D. P. (1992). The balanced scorecard: Measures that drive performance. Harvard Business Review, 70(1), 71–79. DOI ↗
उपनामSix Sigma Healthcare, DMAIC HealthcareHealthcare BSC, Balanced Scorecard Healthcare
संबंधित55
सारांशSix Sigma is a data-driven quality improvement methodology originating at Motorola in 1986 that aims to reduce process variation and defects to achieve near-perfect quality (3.4 defects per million opportunities). In healthcare, Six Sigma uses statistical analysis and structured project methodology (DMAIC: Define-Measure-Analyze-Improve-Control) to reduce errors, improve safety, and enhance patient outcomes.The Balanced Scorecard is a strategic performance management framework that translates an organization's mission and strategy into a comprehensive set of performance measures across four perspectives: financial, customer, internal processes, and learning and growth. Developed by Kaplan and Norton in 1992 for general business, it has been extensively adapted for healthcare organizations to align hospital operations with strategic objectives.
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