Comparer des méthodes

	Client Satisfaction Questionnaire	Rapid Assessment Instrument
Domaine	Social Work	Social Work
Famille	Process / pipeline	Process / pipeline
Année d'origine	1979	2002
Auteur d'origine	Daniel Larsen, C. Clifford Attkisson & colleagues	Walter W. Hudson and the clinical-measurement tradition; codified by Springer, Abell & Hudson
Type	Brief standardized measure of client satisfaction with services	Brief, standardized, self-report measure for repeated use in practice
Source fondatrice	Larsen, D. L., Attkisson, C. C., Hargreaves, W. A., & Nguyen, T. D. (1979). Assessment of client/patient satisfaction: Development of a general scale. Evaluation and Program Planning, 2(3), 197–207.	Springer, D. W., Abell, N., & Hudson, W. W. (2002). Creating and validating rapid assessment instruments for practice and research: Part 1. Research on Social Work Practice, 12(3), 408–439.
Alias	CSQ, CSQ-8, Client Satisfaction Scale, Consumer Satisfaction Questionnaire	RAI, Rapid Assessment Instruments, Brief Standardized Self-Report Scale, Clinical Measurement Package Scales
Apparentées	4	4
Résumé	The Client Satisfaction Questionnaire (CSQ) is a brief, standardized self-report measure of how satisfied clients are with the human services they receive, most commonly used in its eight-item form, the CSQ-8. Developed by Daniel Larsen, C. Clifford Attkisson, and colleagues in 1979, it produces a single satisfaction score that programs use as a consumer-perspective indicator of service quality, complementing outcome measures by capturing whether clients found the service helpful, of good quality, and worth recommending.	A rapid assessment instrument (RAI) is a short, standardized, self-report measure designed to be completed quickly and repeatedly so that a social worker can assess the magnitude of a client's problem, compare it against a validated clinical cutoff, and monitor change over the course of an intervention. The format was championed by Walter Hudson, whose Clinical Measurement Package scales set the template, and was systematized for practitioners by Springer, Abell, and Hudson, who laid out how to create and validate such instruments for practice and research.