مقایسهٔ روش‌ها

	چارچوب سنجش تجربه گزارش‌شده توسط بیمار	مقیاس محیط حرفه‌ای شاخص کار پرستاری
حوزه	مدیریت خدمات سلامت	مدیریت خدمات سلامت
خانواده	Process / pipeline	Process / pipeline
سال پیدایش	2015	2002
پدیدآور	NHS England Quality Improvement and Health Quality Improvement Partnership, based on internationally recognized patient experience methodology	Ellen T. Lake (University of Pennsylvania School of Nursing), based on foundational work by Kramer and Hafner (1989)
نوع	Self-report (patient-reported)	Self-report
منبع بنیادین	NHS England National Archives and Health Quality Improvement Partnership. (2019). Patient Reported Experience Measures (PREMs): A Resource for Commissioners. National Health Service, United Kingdom.	Lake, E. T. (2002). Development of the Practice Environment Scale of the Nursing Work Index. Research in Nursing & Health, 25(3), 176–188.
نام‌های دیگر	PREM	PES-NWI, NWI-R
مرتبط	4	4
خلاصه	The Patient Reported Experience Measure (PREM) framework is a methodological approach for systematically collecting, analyzing, and acting on patient feedback about healthcare experiences. Unlike HCAHPS, which is a specific, standardized survey, PREM is a flexible framework that can be adapted to different care settings, patient populations, and organizational contexts. PREM encompasses structured patient surveys, interviews, focus groups, and real-time feedback mechanisms, all aimed at capturing patient-centered perspectives on care quality, communication, responsiveness, and dignity. PREMs are used alongside Patient Reported Outcome Measures (PROMs, which assess health status changes) to provide a complete picture of care from the patient perspective.	The Practice Environment Scale of the Nursing Work Index (PES-NWI) is a 31-item instrument designed to measure nurses' perceptions of their practice environment, particularly factors related to autonomy, control over practice, and organizational support. Developed by Lake in 2002 and based on foundational work by Kramer and Hafner, the PES-NWI assesses five key domains: nursing foundations for quality care, staffing and resource adequacy, collegial nurse–physician relationships, nurse manager ability and support, and organizational support for nursing. It is widely used in hospital quality and nursing research to identify environmental factors associated with nurse satisfaction, retention, and patient safety outcomes.