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مقیاس اعتماد آنلاین×شاخص آمادگی فناورانه×
حوزهسیستم‌های اطلاعاتیسیستم‌های اطلاعاتی
خانوادهProcess / pipelineProcess / pipeline
سال پیدایش20002000
پدیدآورWalker & Johnson; Jarvenpaa et al.Ajay Parasuraman
نوعLikert-scale trust measureLikert-scale questionnaire
منبع بنیادینWalker, D., & Johnson, R. (2006). Why consumers use online and visit physical stores. Journal of Retailing and Consumer Services, 13(2), 143-151. link ↗Parasuraman, A., & Colby, C. L. (2015). An updated and streamlined Technology Readiness Index. Journal of Service Research, 18(1), 59-74. DOI ↗
نام‌های دیگرConsumer Trust, Web TrustTRI, Parasuraman Technology Readiness
مرتبط44
خلاصهThe Online Trust Scale measures consumer confidence and belief in online platforms (e-commerce websites, digital services, social platforms). Developed by researchers including Jarvenpaa, Tractinsky, and Vitale (2000) and Walker and Johnson (2006), this scale captures dimensions of perceived security, vendor reliability, privacy protection, and transaction confidence. Online trust is a critical antecedent to behavioral intention and actual purchase/usage in digital commerce contexts.The Technology Readiness Index (TRI) was developed by Ajay Parasuraman in 2000 to measure individual propensity to adopt and use new technologies. The TRI assesses a person's personal attitudes toward technology across four dimensions: optimism, innovativeness, discomfort, and insecurity. Updated in 2015 with a streamlined 16-item version, the TRI helps identify technology adopter segments and predict behavior across diverse technology contexts.
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ScholarGateمقایسهٔ روش‌ها: Online Trust Scale · Technology Readiness Index. بازیابی‌شده در 2026-06-18 از https://scholargate.app/fa/compare