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حوزهبازاریابیبازاریابی
خانوادهProcess / pipelineProcess / pipeline
سال پیدایش19801996
پدیدآورPhilip Kotler and William Perreault Jr.Robert Blattberg and John Deighton
نوعStatistical segmentation methodologyFinancial modeling methodology
منبع بنیادینWedel, M., & Kamakura, W. A. (2002). Introduction to the Special Issue on Market Segmentation. International Journal of Research in Marketing, 19(3), 181-183. DOI ↗Blattberg, R. C., Getz, G., & Thomas, J. S. (2001). Customer Equity: Building and Managing Relationships as Assets. Harvard Business School Press. ISBN: 978-0875847191
نام‌های دیگرCustomer Segmentation, Market PartitioningCLV, LTV, Customer Value
مرتبط55
خلاصهMarket Segmentation Analysis is a systematic approach to dividing a heterogeneous market into smaller, homogeneous groups (segments) that share similar needs, behaviors, preferences, or characteristics. Developed through advances in statistical clustering and customer analytics, this methodology enables companies to tailor marketing strategies, product offerings, and customer experiences to specific audience groups rather than treating the market as a single entity.Customer Lifetime Value (CLV) is a financial metric that quantifies the total profit a company expects to generate from its relationship with a customer over the entire duration of that relationship. Developed through work by Blattberg, Getz, and Thomas in the 1990s-2000s, CLV integrates acquisition costs, purchase behavior, retention rates, and margin information to estimate the net present value of each customer.
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ScholarGateمقایسهٔ روش‌ها: Market Segmentation Analysis · Customer Lifetime Value. بازیابی‌شده در 2026-06-17 از https://scholargate.app/fa/compare