Registro de evidencia del método

Kano Model

The Kano Model is a framework for categorizing product or service features based on their impact on customer satisfaction. Developed by Noriaki Kano, this model distinguishes three types of features: basic (must-have) features that satisfy minimally but cause significant dissatisfaction if absent; performance features that increase satisfaction proportionally with their level; and attractive (delightful) features that exceed expectations and generate disproportionate satisfaction. By classifying features using the Kano Model, product teams prioritize development efforts, balance risk and innovation, and design experiences that delight rather than merely satisfy.

Sources recorded, not reviewed

Registro de origen

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Kano Model of Customer Satisfaction

Registro del método taxonómico · hypothesis-test / human-computer-interaction

Kano, N., Seraku, N., Takahashi, F., & Tsjui, S. (1984). Attractive quality and must-be quality. Journal of the Japanese Society for Quality Control, 14(2), 147–156. · URL
Cohen, L. (2007). Quality function deployment and six sigma. Pearson Education. · ISBN 0-13-513338-2

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Afirmaciones persistidas en el libro mayor de evidencia, cada una con su propia evaluación.

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Métodos relacionados

Generado a partir del grafo de métodos y mostrado como relaciones sugeridas por la máquina; no se infiere ninguna afirmación de evidencia.

Same method familyAttrakDiff/UEQmachine-suggested · Relational suggestion, not evidence.Same method familyNASA-TLXmachine-suggested · Relational suggestion, not evidence.Same method familySystem Usability Scalemachine-suggested · Relational suggestion, not evidence.