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Hotel Service Quality Scale/Evidence
Method evidence record

Hotel Service Quality Scale

The Hotel Service Quality Scale (HSQS), including the Lodging Quality Index (LQI) developed by Getty & Getty (2003), measures guest perceptions of hotel service quality across multiple dimensions (room comfort, staff responsiveness, facilities, value). Using expectancy-disconfirmation theory, it captures not only perceived quality but the gap between expectations and reality, enabling precise diagnosis of service strengths and improvement priorities. Essential for hospitality managers seeking competitive positioning through service excellence and for franchisees maintaining brand standards.

Sources recorded, not reviewed

Source record

Citations copied verbatim from the method’s source record. No claim-level verification is inferred from them.

Hotel Service Quality Scale (HSQS)
Taxonomic method record · process-pipeline / tourism-management
  • Getty, J. M., & Getty, R. L. (2003). Lodging quality index (LQI): Assessing Expectations and Perceptions of Lodging Quality. Cornell Hotel and Restaurant Administration Quarterly, 44(2), 33-46. · URL
  • Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-40. · URL
  • Rauch, D. A., Collins, M. D., Nale, R. D., & Barr, P. B. (2015). Measuring Service Quality in Mid-Scale Hotels. International Journal of Contemporary Hospitality Management, 27(1), 119-106. · DOI 10.1108/ijchm-06-2013-0254
  • Lockyer, T. (2005). The perceived importance of price as one hotel selection factor. International Journal of Hospitality Management, 24(4), 617-628. · URL
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Curated claims

Claims persisted in the evidence ledger, each with its own assessment.

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Related methods

Generated from the method graph and shown as machine-suggested relations — no evidence claim is inferred.

Same method familyDestination Image Scalemachine-suggested · Relational suggestion, not evidence.Same method familyPerceived Value Scale for Tourismmachine-suggested · Relational suggestion, not evidence.Same method familyPlace Attachment Scalemachine-suggested · Relational suggestion, not evidence.Same method familyTourist Loyalty Scalemachine-suggested · Relational suggestion, not evidence.Same method familyTourist Satisfaction Scalemachine-suggested · Relational suggestion, not evidence.

Evidence status

Sources recorded, not reviewed

Bibliographic sources are present. Claim-level evidence review has not been performed.

Sources

4 recorded citations, copied from the method source record.

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