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HEdPERF Higher Education Performance Scale/Evidence
Method evidence record

HEdPERF Higher Education Performance Scale

HEdPERF is a 41-item scale designed specifically to measure service quality in higher education contexts, developed by Srikanthan and Dalrymple (2003). Extending SERVQUAL's framework to academic environments, HEdPERF captures unique dimensions of educational service: Academic Aspects (teaching quality, curriculum relevance), Non-Academic Aspects (administrative efficiency, physical facilities), Reputation (institutional prestige, employability), Access (availability of information, ease of enrollment), and Programme Issues (program content, skill development). The scale addresses the distinctive characteristics of educational services, which blend academic content delivery with student support and institutional experience.

Sources recorded, not reviewed

Source record

Citations copied verbatim from the method’s source record. No claim-level verification is inferred from them.

Higher Education Performance Scale (HEdPERF)
Taxonomic method record · process-pipeline / marketing-management
  • Srikanthan, G., & Dalrymple, J. F. (2003). Developing a Holistic Model for Quality in Higher Education. Quality in Higher Education, 9(2), 123-138. · DOI 10.1080/1353832022000031656
  • O'Neill, M. A., & Palmer, A. (2003). An Exploratory Study of the Effect of Experience on Consumer Perceptions of the 'Service Quality' of Hairdressing Salons and Higher Education Institutions. Journal of Hospitality & Leisure Marketing, 10(3-4), 5-30. · URL
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Curated claims

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Related methods

Generated from the method graph and shown as machine-suggested relations — no evidence claim is inferred.

Same method familyAmerican Customer Satisfaction Indexmachine-suggested · Relational suggestion, not evidence.Same method familyE-S-QUAL Electronic Service Quality Scalemachine-suggested · Relational suggestion, not evidence.Same method familySERVPERF Scalemachine-suggested · Relational suggestion, not evidence.Same method familySERVQUAL Service Quality Scalemachine-suggested · Relational suggestion, not evidence.

Evidence status

Sources recorded, not reviewed

Bibliographic sources are present. Claim-level evidence review has not been performed.

Sources

2 recorded citations, copied from the method source record.

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