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Citizen's Charter Evaluation/Evidence
Method evidence record

Citizen's Charter Evaluation

A citizen's charter is a public statement of the service standards that citizens are entitled to expect from a public organisation — waiting times, response times, accuracy, courtesy and avenues of redress. Citizen's charter evaluation assesses whether an organisation actually meets the commitments it has published, by operationalising each standard, measuring real performance, and comparing performance against the promised threshold. Originating in the UK's 1991 Citizen's Charter programme and now embedded in OECD service-delivery and citizen-centred public-administration practice, charter evaluation turns service promises into accountable, measurable obligations.

Sources recorded, not reviewed

Source record

Citations copied verbatim from the method’s source record. No claim-level verification is inferred from them.

Citizen's Charter Evaluation of Public Service Standards
Taxonomic method record · process-pipeline / public-administration
  • OECD. Public governance, service delivery and citizen-centred public administration resources. OECD, Paris. · URL
  • United Nations Department of Economic and Social Affairs. UN E-Government Survey and public service delivery indicators. United Nations. · URL
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Curated claims

Claims persisted in the evidence ledger, each with its own assessment.

No curated claims yet

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Related methods

Generated from the method graph and shown as machine-suggested relations — no evidence claim is inferred.

Same method familyDigital Government Assessmentmachine-suggested · Relational suggestion, not evidence.Same method familyNew Public Management Assessmentmachine-suggested · Relational suggestion, not evidence.Same method familyRegulatory Enforcement Analysismachine-suggested · Relational suggestion, not evidence.Same method familyTransparency Indexmachine-suggested · Relational suggestion, not evidence.

Evidence status

Sources recorded, not reviewed

Bibliographic sources are present. Claim-level evidence review has not been performed.

Sources

2 recorded citations, copied from the method source record.

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