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| Warteschlangentheorie im Gesundheitswesen× | Analyse des Personalausstattungsverhältnisses× | |
|---|---|---|
| Fachgebiet | Gesundheitsmanagement | Gesundheitsmanagement |
| Familie | Process / pipeline | Process / pipeline |
| Entstehungsjahr≠ | 1909 | 1990 |
| Urheber≠ | Agner Krarup Erlang | Healthcare operations and nursing research |
| Typ≠ | Stochastic modeling and optimization technique | Quantitative workforce planning methodology |
| Wegweisende Quelle≠ | Erlang, A. K. (1909). The theory of probabilities and telephone conversations. Nyt Tidsskrift for Matematik, 20(B), 33–39. link ↗ | Aiken, L. H., Clarke, S. P., Sloane, D. M., Sochalski, J., & Silber, J. H. (2002). Hospital nurse staffing and patient mortality, nurse burnout, and job dissatisfaction. JAMA, 288(16), 1987–1993. DOI ↗ |
| Aliasnamen | Healthcare Queuing, Queue Management Healthcare | Staffing Model, Nursing Ratio Analysis |
| Verwandt | 5 | 5 |
| Zusammenfassung≠ | Queuing theory is a mathematical discipline that models waiting lines, service capacity, and customer (patient) flow. Developed initially by Agner Erlang for telecommunications in 1909, it has been extensively applied to healthcare to analyze and optimize emergency departments, outpatient clinics, surgical suites, and diagnostic service centers. | Staffing Ratio Analysis is a systematic method for determining appropriate healthcare worker levels (nurses, physicians, technicians) based on patient volume, acuity, and task requirements. Research shows that staffing levels directly impact patient safety, quality, and staff burnout; systematic analysis supports evidence-based workforce planning. |
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