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Van Westendorp Price Sensitivity Meter×Customer Lifetime Value×
FachgebietMarketingMarketing
FamilieProcess / pipelineProcess / pipeline
Entstehungsjahr19931996
UrheberPeter D. van WestendorpRobert Blattberg and John Deighton
TypPrice perception measurement methodFinancial modeling methodology
Wegweisende QuelleVan Westendorp, P. (1993). Price Perception Analysis. An Application to the International Car Market. International Journal of Research in Marketing, 10(2), 157-165. link ↗Blattberg, R. C., Getz, G., & Thomas, J. S. (2001). Customer Equity: Building and Managing Relationships as Assets. Harvard Business School Press. ISBN: 978-0875847191
AliasnamenPrice Sensitivity Meter, PSM, Van Westendorp MethodCLV, LTV, Customer Value
Verwandt55
ZusammenfassungThe Van Westendorp Price Sensitivity Meter is a market research method developed by Peter van Westendorp in 1993 for assessing consumer price perception and estimating willingness-to-pay ranges without directly asking customers their maximum price. The method uses four simple questions about price acceptability, yielding estimates of optimal price, acceptable price range, and price perception zones.Customer Lifetime Value (CLV) is a financial metric that quantifies the total profit a company expects to generate from its relationship with a customer over the entire duration of that relationship. Developed through work by Blattberg, Getz, and Thomas in the 1990s-2000s, CLV integrates acquisition costs, purchase behavior, retention rates, and margin information to estimate the net present value of each customer.
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ScholarGateMethoden vergleichen: Van Westendorp Price Sensitivity Meter · Customer Lifetime Value. Abgerufen am 2026-06-18 von https://scholargate.app/de/compare