Compara mètodes

	Public Sector Benchmarking	Government Performance Dashboard
Camp	Public Administration	Public Administration
Família	Process / pipeline	Process / pipeline
Any d'origen	1989	2003
Autor original	Robert C. Camp	Robert D. Behn; CompStat / CitiStat tradition
Tipus	Comparative performance improvement method	Performance monitoring and management routine
Font seminal	Camp, R. C. (1989). Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance. Milwaukee: ASQC Quality Press. ISBN: 9780873890588	Behn, R. D. (2003). Why Measure Performance? Different Purposes Require Different Measures. Public Administration Review, 63(5), 586–606.
Àlies	Government Benchmarking, Comparative Performance Benchmarking, Best-Practice Benchmarking, Public Service Benchmarking	Public Performance Dashboard, Government Stat System, Performance Stat Dashboard, Agency Performance Dashboard
Relacionats	4	4
Resum	Public sector benchmarking is the structured comparison of an organisation's processes, costs and outcomes against those of high-performing peers in order to identify gaps and adopt better practices. Formalised for management by Robert Camp at Xerox in his 1989 book, benchmarking moves from simply ranking who is best to understanding why the best perform well and how their practices can be adapted. In government it spans comparisons across municipalities, agencies, hospitals or schools, and underpins international comparative datasets such as the OECD's Government at a Glance. The aim is learning and improvement, not merely producing a league table.	A government performance dashboard is a visual, regularly updated display of an agency's key performance indicators against targets, designed to make results visible at a glance and to drive a disciplined cycle of review and action. The dashboard is rarely an end in itself: its power comes from the management routine around it — the CompStat and CitiStat 'stat' tradition of frequent, data-driven accountability meetings pioneered in New York policing and Baltimore city government. Robert Behn's work on why and how governments measure performance underpins the discipline, and national platforms such as the U.S. performance.gov institutionalise public dashboards of agency priority goals.