পদ্ধতির তুলনা করুন
নির্বাচিত পদ্ধতিগুলো পাশাপাশি পর্যালোচনা করুন; যে সারিগুলোয় পার্থক্য আছে সেগুলো চিহ্নিত করা হয়।
| নাগরিক সন্তুষ্টি জরিপ× | ই-গভর্নেন্স গ্রহণ স্কেল× | |
|---|---|---|
| ক্ষেত্র | পর্যটন ব্যবস্থাপনা | পর্যটন ব্যবস্থাপনা |
| পরিবার | Process / pipeline | Process / pipeline |
| উদ্ভবের বছর≠ | 1996 | 2000 |
| প্রবর্তক≠ | Fornell, C.; James, O. | Venkatesh, V.; Belanger, F.; Carter, L. |
| ধরন≠ | Self-report survey | Self-report questionnaire |
| মৌলিক উৎস≠ | Nasco, S. A., Cleveland, M., & Laroche, M. (2010). Evaluating the public sector customer satisfaction construct in the context of public transit service. Journal of Public Sector Management, 23(2), 97-113. link ↗ | Venkatesh, V., & Davis, F. D. (2000). A theoretical extension of the Technology Acceptance Model: Four longitudinal field studies. Management Science, 46(2), 186-204. DOI ↗ |
| অপর নাম≠ | CSS, Public Satisfaction Index, Citizen Service Satisfaction | EGAS, e-Government Service Adoption |
| সম্পর্কিত | 5 | 5 |
| সারসংক্ষেপ≠ | The Citizen Satisfaction Survey (CSS) measures public satisfaction with government services, infrastructure, and institutions across multiple dimensions (access, responsiveness, quality, fairness, transparency). Rooted in expectancy-disconfirmation theory (James, 2009) and the American Customer Satisfaction Index (Fornell et al., 1996), the CSS operationalizes citizen satisfaction as a key accountability metric and driver of institutional legitimacy. Essential for government agencies, public utilities, and civic institutions seeking to monitor service performance, identify improvement priorities, and demonstrate responsiveness to public needs. | The E-Government Adoption Scale (EGAS) measures citizens' willingness to adopt and use digital government services (e-permits, e-tax, e-voting, e-tourism information services, online licensing) based on Technology Acceptance Model principles (Venkatesh & Davis, 2000) extended to government contexts (Belanger et al., 2005). It operationalizes key adoption drivers: perceived usefulness, ease of use, trust in government, security concerns, and technical support. Essential for government agencies, tourism authorities, and public service digital transformation initiatives seeking to understand and overcome citizen barriers to e-service adoption. |
| ScholarGateডেটাসেট ↗ |
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