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Скала за ангажираност в социалните медии×Скала за онлайн доверие×
ОбластИнформационни системиИнформационни системи
СемействоProcess / pipelineProcess / pipeline
Година на възникване20112000
СъздателHollebeek; Zhang & ZhuWalker & Johnson; Jarvenpaa et al.
ТипLikert-scale engagement measureLikert-scale trust measure
Основополагащ източникZhang, X., & Zhu, F. (2012). Product reviews, information richness, and consumer purchasing behavior. Journal of Management Information Systems, 29(2), 7-36. link ↗Walker, D., & Johnson, R. (2006). Why consumers use online and visit physical stores. Journal of Retailing and Consumer Services, 13(2), 143-151. link ↗
Други названияSocial Media Engagement, SME ScaleConsumer Trust, Web Trust
Свързани44
РезюмеThe Social Media Engagement Scale measures the intensity and quality of user participation and interaction with social media platforms and content. Developed by researchers including Hollebeek (2011) and informed by work on consumer engagement (Zhang & Zhu, 2012), the scale captures cognitive, emotional, and behavioral dimensions of how users interact with social platforms, brands, and online communities.The Online Trust Scale measures consumer confidence and belief in online platforms (e-commerce websites, digital services, social platforms). Developed by researchers including Jarvenpaa, Tractinsky, and Vitale (2000) and Walker and Johnson (2006), this scale captures dimensions of perceived security, vendor reliability, privacy protection, and transaction confidence. Online trust is a critical antecedent to behavioral intention and actual purchase/usage in digital commerce contexts.
ScholarGateНабор от данни
  1. v1
  2. 2 Източници
  3. PUBLISHED
  1. v1
  2. 2 Източници
  3. PUBLISHED

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ScholarGateСравнение на методи: Social Media Engagement Scale · Online Trust Scale. Извлечено на 2026-06-20 от https://scholargate.app/bg/compare