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| Lý thuyết Hàng đợi trong Chăm sóc Sức khỏe× | Phân tích Tỷ lệ Nhân sự× | |
|---|---|---|
| Lĩnh vực | Quản lý chăm sóc sức khỏe | Quản lý chăm sóc sức khỏe |
| Họ | Process / pipeline | Process / pipeline |
| Năm ra đời≠ | 1909 | 1990 |
| Người khởi xướng≠ | Agner Krarup Erlang | Healthcare operations and nursing research |
| Loại≠ | Stochastic modeling and optimization technique | Quantitative workforce planning methodology |
| Công trình gốc≠ | Erlang, A. K. (1909). The theory of probabilities and telephone conversations. Nyt Tidsskrift for Matematik, 20(B), 33–39. link ↗ | Aiken, L. H., Clarke, S. P., Sloane, D. M., Sochalski, J., & Silber, J. H. (2002). Hospital nurse staffing and patient mortality, nurse burnout, and job dissatisfaction. JAMA, 288(16), 1987–1993. DOI ↗ |
| Tên gọi khác | Healthcare Queuing, Queue Management Healthcare | Staffing Model, Nursing Ratio Analysis |
| Liên quan | 5 | 5 |
| Tóm tắt≠ | Queuing theory is a mathematical discipline that models waiting lines, service capacity, and customer (patient) flow. Developed initially by Agner Erlang for telecommunications in 1909, it has been extensively applied to healthcare to analyze and optimize emergency departments, outpatient clinics, surgical suites, and diagnostic service centers. | Staffing Ratio Analysis is a systematic method for determining appropriate healthcare worker levels (nurses, physicians, technicians) based on patient volume, acuity, and task requirements. Research shows that staffing levels directly impact patient safety, quality, and staff burnout; systematic analysis supports evidence-based workforce planning. |
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