So sánh phương pháp

	Hospitality eWOM Analysis	Travel Community Netnography
Lĩnh vực	Tourism	Tourism
Họ	Process / pipeline	Process / pipeline
Năm ra đời	2008	2002
Người khởi xướng	Stephen Litvin, Ronald Goldsmith & Bing Pan	Robert V. Kozinets
Loại	Framework and pipeline for measuring electronic word-of-mouth volume, valence and influence	Adapted ethnographic pipeline for studying online communities
Công trình gốc	Litvin, S. W., Goldsmith, R. E., & Pan, B. (2008). Electronic Word-of-Mouth in Hospitality and Tourism Management. Tourism Management, 29(3), 458-468.	Kozinets, R. V. (2002). The Field Behind the Screen: Using Netnography for Marketing Research in Online Communities. Journal of Marketing Research, 39(1), 61-72.
Tên gọi khác	Electronic Word-of-Mouth Analysis, Online Review Influence Analysis, Hospitality Online WOM Measurement, Digital Word-of-Mouth Analytics	Online Travel Community Ethnography, Tourism Netnography, Travel Forum Netnographic Analysis, Digital Travel Community Ethnography
Liên quan	4	4
Tóm tắt	Hospitality eWOM analysis is the systematic study of electronic word-of-mouth, the consumer-generated reviews, ratings, posts and comments that travellers share online about hotels, restaurants, attractions and destinations. Litvin, Goldsmith and Pan (2008) set out the foundational framework, defining eWOM, classifying its channels by communication scope and level of interactivity, and explaining why it matters so much in hospitality and tourism, whose intangible products are difficult to evaluate before consumption and are therefore judged heavily through the experiences of others. The analysis treats this online word-of-mouth as data, measuring its volume, its valence (how positive or negative it is) and the experience dimensions it reveals, and links these to outcomes such as bookings, satisfaction and reputation. Xiang and colleagues (2015) showed how large-scale text analytics of guest-generated reviews can deconstruct the hotel experience and connect it to satisfaction.	Travel community netnography applies netnography, ethnography adapted to the study of online communities, to the forums, social-media groups, blogs and review communities where travellers gather to share experiences, advice and meaning. Developed by Robert Kozinets (2002, 2010), netnography offers a rigorous, ethically grounded set of procedures for entering an online community, immersing in its communications, and interpreting the symbolism, meanings and consumption practices of its members. In tourism it is used to understand how travellers construct destinations, make decisions, perform identity and form attachments through naturally occurring online interaction, observed unobtrusively rather than provoked by an interviewer. Kozinets positioned netnography as faster, less costly and more naturalistic than offline ethnography while demanding the same interpretive depth, reflexivity and ethical care.