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| Client Satisfaction Questionnaire× | Routine Outcome Monitoring× | |
|---|---|---|
| Ämnesområde | Social Work | Social Work |
| Familj | Process / pipeline | Process / pipeline |
| Ursprungsår≠ | 1979 | 2001 |
| Upphovsperson≠ | Daniel Larsen, C. Clifford Attkisson & colleagues | Michael J. Lambert and the patient-focused/measurement-based-care tradition |
| Typ≠ | Brief standardized measure of client satisfaction with services | Systematic repeated measurement of client outcomes to inform ongoing care |
| Ursprungskälla≠ | Larsen, D. L., Attkisson, C. C., Hargreaves, W. A., & Nguyen, T. D. (1979). Assessment of client/patient satisfaction: Development of a general scale. Evaluation and Program Planning, 2(3), 197–207. DOI ↗ | Lambert, M. J., Hansen, N. B., & Finch, A. E. (2001). Client-focused research: Using client outcome data to enhance treatment effects. Journal of Consulting and Clinical Psychology, 69(2), 159–172. DOI ↗ |
| Alias | CSQ, CSQ-8, Client Satisfaction Scale, Consumer Satisfaction Questionnaire | ROM, Measurement-Based Care, Outcome Monitoring, Progress Monitoring |
| Närliggande | 4 | 4 |
| Sammanfattning≠ | The Client Satisfaction Questionnaire (CSQ) is a brief, standardized self-report measure of how satisfied clients are with the human services they receive, most commonly used in its eight-item form, the CSQ-8. Developed by Daniel Larsen, C. Clifford Attkisson, and colleagues in 1979, it produces a single satisfaction score that programs use as a consumer-perspective indicator of service quality, complementing outcome measures by capturing whether clients found the service helpful, of good quality, and worth recommending. | Routine outcome monitoring (ROM), also called measurement-based care, is the practice of repeatedly administering a validated outcome measure throughout a course of treatment and using the resulting data to track each client's progress, compare it against an expected recovery trajectory, and adjust care when a client is not improving as predicted. Pioneered in psychotherapy by Michael Lambert's patient-focused research and now standard in behavioral health and social work, it turns outcome measurement from a one-time research activity into a continuous clinical feedback loop that demonstrably improves outcomes for clients who would otherwise deteriorate. |
| ScholarGateDatamängd ↗ |
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