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	Client Satisfaction Questionnaire	Utfallsskalan (Outcome Rating Scale)
Ämnesområde	Social Work	Psykoterapiforskning
Familj	Process / pipeline	Process / pipeline
Ursprungsår	1979	2003
Upphovsperson	Daniel Larsen, C. Clifford Attkisson & colleagues	Scott D. Miller, Barry L. Duncan
Typ	Brief standardized measure of client satisfaction with services	Client-rated
Ursprungskälla	Larsen, D. L., Attkisson, C. C., Hargreaves, W. A., & Nguyen, T. D. (1979). Assessment of client/patient satisfaction: Development of a general scale. Evaluation and Program Planning, 2(3), 197–207.	Miller, S. D., Duncan, B. L., Brown, J., Sparks, J. A., & Claud, D. A. (2003). The Outcome Rating Scale: Preliminary validity studies of a brief, visual, general measure of session effectiveness. Journal of Brief Therapy, 5(2), 23–33.
Alias	CSQ, CSQ-8, Client Satisfaction Scale, Consumer Satisfaction Questionnaire	ORS, ORS-4
Närliggande	4	4
Sammanfattning	The Client Satisfaction Questionnaire (CSQ) is a brief, standardized self-report measure of how satisfied clients are with the human services they receive, most commonly used in its eight-item form, the CSQ-8. Developed by Daniel Larsen, C. Clifford Attkisson, and colleagues in 1979, it produces a single satisfaction score that programs use as a consumer-perspective indicator of service quality, complementing outcome measures by capturing whether clients found the service helpful, of good quality, and worth recommending.	The Outcome Rating Scale (ORS) is a 4-item ultra-brief symptom and wellbeing measure designed to track subjective improvement across individual, interpersonal, social, and overall functioning dimensions. Developed by Miller and Duncan, the ORS uses visual analog scales to enable session-by-session outcome monitoring in clinical practice and research. It is paired with the Session Rating Scale (SRS) in measurement-based care protocols to simultaneously track what clients feel and how they are functioning.