Results-Based Accountability
Results-Based Accountability (RBA), also known as Outcomes-Based Accountability, is a disciplined performance framework developed by Mark Friedman and set out in his 2005 book Trying Hard Is Not Good Enough. It provides a simple, common-sense method for moving from talk about results to measurable action, organised around a sharp distinction between population accountability — the wellbeing of whole populations in a place — and performance accountability — how well a specific program, agency or service is doing. For each, RBA asks the same disciplined set of questions and drives toward concrete actions that 'turn the curve' on key indicators.
Rekod sumber
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- Friedman, M. (2005). Trying Hard Is Not Good Enough: How to Produce Measurable Improvements for Customers and Communities. Victoria, BC: Trafford Publishing. · ISBN 9781439237861
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