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Community Scorecard×Social Audit×
क्षेत्रDevelopment StudiesDevelopment Studies
परिवारProcess / pipelineProcess / pipeline
उद्भव वर्ष20022005
प्रवर्तकCARE Malawi (developed within the social accountability movement); disseminated by the World BankMazdoor Kisan Shakti Sangathan (MKSS), Rajasthan, India; institutionalised in India's MGNREGA
प्रकारCommunity-based social accountability monitoring toolPublic accountability and verification method
मौलिक स्रोतCARE (2013). The Community Score Card (CSC): A Generic Guide for Implementing CARE's CSC Process to Improve Quality of Services. Atlanta: CARE. link ↗Centre for Good Governance (2005). Social Audit: A Toolkit - A Guide for Performance Improvement and Outcome Measurement. Hyderabad: Centre for Good Governance. link ↗
उपनामCSC, Community Score Card, Community-Based Scorecard, Community Performance ScorecardSocial Audit, Public Social Audit, Jan Sunwai, Community Social Audit
संबंधित44
सारांशThe Community Scorecard (CSC) is a participatory social-accountability tool for community-based monitoring of public services, in which both the users and the providers of a service rate its performance and then meet face to face to agree improvements. Developed by CARE in Malawi in the early 2000s and widely disseminated by the World Bank, it operates at the local facility level — a clinic, school, or water point — and is qualitative and dialogue-driven, generating immediate, actionable feedback rather than statistically representative ratings.A Social Audit is a method of public accountability in which citizens collectively examine official records of public spending and works and verify them against physical reality, culminating in an open public hearing where discrepancies are confronted in front of officials. Forged by the Mazdoor Kisan Shakti Sangathan (MKSS) in Rajasthan, India, in the 1990s and later embedded in law through India's national employment guarantee programme (MGNREGA), the social audit turns the right to information into a tool for exposing corruption and securing redress.
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