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| Client Satisfaction Questionnaire× | Program Evaluation in Social Work× | |
|---|---|---|
| Fagområde | Social Work | Social Work |
| Familie | Process / pipeline | Process / pipeline |
| Oprindelsesår≠ | 1979 | 2004 |
| Ophavsperson≠ | Daniel Larsen, C. Clifford Attkisson & colleagues | Evaluation-research tradition (Rossi, Lipsey, Freeman); social-work application by Royse, Thyer & Padgett |
| Type≠ | Brief standardized measure of client satisfaction with services | Systematic assessment of the need, design, implementation, and outcomes of a program |
| Oprindelig kilde≠ | Larsen, D. L., Attkisson, C. C., Hargreaves, W. A., & Nguyen, T. D. (1979). Assessment of client/patient satisfaction: Development of a general scale. Evaluation and Program Planning, 2(3), 197–207. DOI ↗ | Rossi, P. H., Lipsey, M. W., & Freeman, H. E. (2004). Evaluation: A Systematic Approach (7th ed.). SAGE Publications. ISBN: 9780761908944 |
| Aliasser | CSQ, CSQ-8, Client Satisfaction Scale, Consumer Satisfaction Questionnaire | Social Program Evaluation, Human Services Program Evaluation, Outcome and Process Evaluation, Evaluation Research (Social Work) |
| Relaterede | 4 | 4 |
| Resumé≠ | The Client Satisfaction Questionnaire (CSQ) is a brief, standardized self-report measure of how satisfied clients are with the human services they receive, most commonly used in its eight-item form, the CSQ-8. Developed by Daniel Larsen, C. Clifford Attkisson, and colleagues in 1979, it produces a single satisfaction score that programs use as a consumer-perspective indicator of service quality, complementing outcome measures by capturing whether clients found the service helpful, of good quality, and worth recommending. | Program evaluation in social work is the systematic application of social-science methods to judge a program's need, design, implementation, outcomes, and efficiency, in order to improve programs and inform decisions about them. Drawing on the evaluation-research tradition of Rossi, Lipsey, and Freeman and adapted for social work by Royse, Thyer, and Padgett, it spans a hierarchy of evaluation questions — from whether a program is needed and well-conceived to whether it is delivered as intended, produces the intended outcomes, and is worth its cost. |
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