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| Emotional Labor Scale× | Скала за изтощение и откъсване× | |
|---|---|---|
| Област≠ | Организационно поведение | Трудова медицина |
| Семейство≠ | Latent structure | Process / pipeline |
| Година на възникване≠ | 1983 | 2003 |
| Създател≠ | Arlie Hochschild; Alicia Grandey; Celeste Brotheridge & Raymond Lee | Arie Shirom, Shulamit Melamed |
| Тип≠ | Emotion-regulation-at-work measurement scale | Self-report questionnaire |
| Основополагащ източник≠ | Hochschild, A. R. (1983). The Managed Heart: Commercialization of Human Feeling. University of California Press. ISBN: 9780520054547 | Shirom, A., Melamed, S., Toker, S., Berliner, S., & Shapira, I. (2005). Burnout, vigor, and physical health among healthcare workers. Psychology and Health, 20(6), 769-785. link ↗ |
| Други названия≠ | ELS, Emotional Labour Scale, Brotheridge-Lee Emotional Labour Scale, Surface and Deep Acting Scale | EDIS, Energy Assessment Module (EAM) |
| Свързани≠ | 3 | 5 |
| Резюме≠ | The Emotional Labor Scale measures the effort employees expend managing their feelings to meet the emotional display rules their jobs require, a phenomenon Arlie Hochschild named emotional labor in her 1983 book The Managed Heart. Studying flight attendants and bill collectors, Hochschild showed that organizations sell not only service but also smiles and warmth, and that producing those displays is real, taxing work. Alicia Grandey reframed emotional labor in 2000 as a problem of emotion regulation, distinguishing surface acting (faking or suppressing displays) from deep acting (changing what one actually feels), drawing on Gross's regulation theory. Celeste Brotheridge and Raymond Lee turned these ideas into a validated psychometric instrument, the Emotional Labour Scale, capturing surface acting, deep acting, and the frequency, intensity, variety, and duration of required displays. The construct and its measures anchor a large literature linking emotion regulation at work to burnout and well-being. | The Exhaustion and Disengagement Scale (EDIS), based on work by Shirom and colleagues, is a brief burnout assessment tool measuring two core dimensions of occupational burnout: emotional, physical, and cognitive exhaustion, and psychological disengagement from work. Developed in the early 2000s, the EDIS emphasizes the depletion and withdrawal that characterize burnout, with particular attention to physiologic and cognitive fatigue rather than interpersonal dimensions. It is widely used in occupational health research, particularly in European and Israeli occupational health contexts. |
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