Rekodi ya ushahidi wa mbinu

Reference Transaction Analysis

Reference transaction analysis evaluates a library's reference service by systematically characterizing individual reference encounters, both the effort and expertise they demand and whether they succeed. Two complementary instruments anchor the method. The READ Scale (Reference Effort Assessment Data), developed by Bella Karr Gerlich and G. Lynn Berard, replaces simple tally counts with a six-point scale that records the effort, knowledge, skills, and teaching a transaction requires, so that a quick directional question and a complex research consultation are no longer counted as equal. The Wisconsin-Ohio Reference Evaluation Program (WOREP), created by Marjorie Murfin and Gary Gugelchuk, is a standardized, validated instrument that captures both patron-reported success and the factors associated with successful and unsuccessful transactions. Together they turn reference statistics from raw counts into actionable evidence about quality, staffing, and training.

Sources recorded, not reviewed

Rekodi ya chanzo

Nukuu zimehamishwa kwa uhalisi kutoka kwa rekodi ya chanzo cha mbinu. Hakuna uthibitisho wa kiwango cha dai unaodokezwa kutoka kwao.

Reference Transaction Analysis (READ Scale / WOREP Reference Service Assessment)

Rekodi ya mbinu ya kiajenda · process-pipeline / library-information-science

Fungua mbinu kamili

Madai yaliyotunzwa

Madai yamehifadhiwa katika daftari la ushahidi, kila moja ikiwa na tathmini yake.

Hakuna madai yaliyotunzwa bado

Mwonekano huu haubuni tathmini ya dai wakati daftari haina yoyote.

Mbinu zinazohusiana

Zilizotengenezwa kutoka kwa grafu ya mbinu na kuonyeshwa kama uhusiano uliopendekezwa na mashine — hakuna dai la ushahidi linalodokezwa.

Same method familyInformation Literacy Rubric Assessmentmachine-suggested · Relational suggestion, not evidence.Same method familyLibQUAL Service Quality Assessmentmachine-suggested · Relational suggestion, not evidence.