Telemedicine Satisfaction Scale
The Telemedicine Satisfaction Scale measures patient satisfaction with remote clinical encounters, assessing perceptions of communication quality, technical usability, provider competence, and perceived benefit. While no single universal scale dominates the literature, core satisfaction domains—connection quality, provider accessibility, clinical effectiveness, and likelihood to recommend—are consistently measured across telemedicine studies to evaluate user acceptance and identify barriers to adoption.
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- Or, Z., & Kartak, F. (2009). Review of the empirical literature on telemedicine in the OECD countries: Does telemedicine improve outcomes? In M. Rechel, B. Goddard (Eds.), Improving healthcare quality in Europe. WHO Regional Office for Europe. · URL
- Stacey, D., Samant, R., & Bennett, C. (2008). Decision-making in oncology: a review of patient decision aids for preference-sensitive treatments. Cancer, 113(8), 1721–1730. · URL
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